CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! send us an email at : marcellayeungcouturie@outlook.com
FAQ
How do I track my order?
we will send you the order confirmation and tracking numbers by email once your order(s) is placed
What are your delivery options?
We use USPS, UPS, and Fedex to ship your order(s)
How do I return an item?
We will send you the instructions by email once your
return have been approved
How can I contact your couriers?
You can contact us either by email or phone
Do you provide International delivery?
Yes , I do provide international delivery.
What is your returns policy?
Custom made clothing can not be return, I can only accept return for exchange for errors in the listing specifications or fabrication of the clothing when you have provided specific measurements. ( return mus be made within 2 days post marked receiving date and garment must be returned unused and unwashed, shipping cost is NOT refundable.) Items produced to national, average measurements for various sizes cannot be returned, but I will try my best to work with you to resolve any sizing, fit, color, style issues etc. I completely understand that ordering over the Internet is sometimes not easy. I welcome exchanges, but you are asked to pay the return shipping.
The quality of the garment and your satisfaction are my biggest priority. I hope you will enjoy your purchase, but if you are not satisfied with your purchase for some reason, Please let me know so I can take care of you, please do not leave a negative or neutral feedback. If you need further information I can provide you with a table of standards. Any returns must be shipped prepaid. Any and all returns must receive my pre authorization before returning.If return is accepted I will refund the item price upon return.